/ Shipping and payments

Shipping and payments

Shipping times and costs

Ugolini Tartufi SRL uses the DHL carrier for shipments to Italy and to European countries which, depending on the destination, take place within 24/72 hours from the moment the goods leave our factories. The user, when the order is sent, will be notified by e-mail and will be able to track the shipment by connecting to this link:

https://www.dhl.com/it-it/home/tracciabilita.html

The cost of shipping varies depending on the product ordered and will be calculated on the payment page (cart).

Shipping Cost

Shipping costs with DHL: 10€ from Italy and throughout Europe for all products, with the exception of fresh truffles which are shipped with a cost of 50€
Free shipping with DHL from Italy and throughout Europe for a minimum order of €100

Shipping to Europe

Truffleat SRL ships to all countries of the European Union. Delivery takes place in 24/72 hours depending on the destination and from the moment the order leaves our factories. The user, when the order is sent, will be notified by e-mail and will be able to track the shipment by connecting to this link:

Countries where it is possible to ship: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, Holland, Poland, Portugal, United United Kingdom, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Norway and the Principality of Monaco.

Secure and encrypted payments

In our store you can pay whether you have a PayPal account or not, through the following credit cards: Visa, Master Card, American Express PayPal, Poste Pay. You can also pay by bank transfer, via the IBAN that will be sent by email after placing the order and indicating the order number in the reason for the transfer.

Cash on delivery payments are NOT accepted.

Shipments are entrusted to DHL and take place from Monday to Friday.

Telephone notifications are provided by DHL if a valid telephone number is entered during registration on the site. In the absence of a valid telephone number, it is advisable to provide an address where there is always a person available to sign the delivery.

Delivery in maximum 24/72 working days from the moment the goods leave our factories. The user will be notified by e-mail as soon as the goods leave our factories.

Two passes are guaranteed by the courier if the first pass does not find anyone present at the address provided during the purchase.

Guarantee for customers

Our priority is to safeguard purchased products. We pack products with reinforced materials to ensure the freshness and integrity of what the customer orders.

Contact us by email: info@ugolinitartufi.it